Terms & Conditions

Last updated: 14 July 2026

1. Introduction

Welcome to Connection First Resources.

These Terms & Conditions govern your use of our website and the purchase and use of our digital educational resources. By accessing our website or purchasing any product, you agree to be bound by these Terms & Conditions.

If you do not agree with these terms, please do not use our website or purchase our products.

2. About Us

Connection First Resources creates and supplies downloadable educational resources designed to support children and young people, particularly those with Special Educational Needs and Disabilities (SEND), Social, Emotional and Mental Health (SEMH) needs, and those working in education, pastoral care and related professions.

3. Digital Products

All products sold through our website are digital downloads.

No physical products will be posted.

Once payment has been successfully processed, customers will receive access to download their purchased resources.

4. Licence to Use Our Resources

Unless otherwise stated, the purchase of a resource grants a single-user licence.

This means:

You may:

Download and save the resource.
Print copies for use with the children and young people you directly support.
Use the resource repeatedly within your own professional practice.
Store a copy on your own secure device.

You may not:

Share digital files with colleagues, friends or other organisations.
Upload resources to shared drives, cloud storage accessible by others, websites or social media.
Sell, redistribute, copy or commercially exploit any part of our resources.
Remove branding or copyright information.
Claim our work as your own.

Schools, organisations or multi-user settings wishing to share resources across multiple staff members should ensure the appropriate licence has been purchased where available.

5. Intellectual Property

All content on this website, including but not limited to:

Digital resources
Intervention packs
Social stories
Posters
Worksheets
Images
Logos
Branding
Written content
Website copy

remains the intellectual property of Connection First Resources unless otherwise stated.

Unauthorised copying or distribution may result in legal action.

6. Educational Purpose

Our resources are designed to support learning, emotional wellbeing and positive outcomes.

They are intended to complement professional judgement and should not replace safeguarding procedures, statutory guidance, clinical advice, psychological assessment or professional intervention where these are required.

Users remain responsible for determining whether a resource is appropriate for the individual child or young person.

7. Product Information

We make every effort to ensure that product descriptions, images and information are accurate.

However, colours, formatting and appearance may vary slightly depending on the device, printer or software used.

8. Pricing

All prices are displayed in Pounds Sterling (£).

Prices may change at any time without prior notice.

The price charged will always be the price displayed at the time of purchase.

9. Refunds

Due to the nature of digital downloads, purchases are generally non-refundable once access has been provided.

Please refer to our Refund Policy for full details.

10. Website Availability

We aim to keep our website available at all times.

However, we cannot guarantee uninterrupted access and may suspend or update the website without notice for maintenance or technical reasons.

11. Limitation of Liability

To the fullest extent permitted by law, Connection First Resources shall not be liable for any indirect, consequential or incidental loss arising from the use of our website or resources.

Our total liability shall not exceed the amount paid for the relevant product.

Nothing in these Terms excludes liability where it cannot legally be excluded under UK law.

12. Privacy

Your use of our website is also governed by our Privacy Policy.

13. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time.

Any changes will be published on this page with an updated revision date.

14. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us via the contact form on our website or by email:

connectionfirstresources@gmail.com