Privacy Policy

Last updated: 14 July 2026

Who We Are

Connection First Resources ("we", "our", "us") provides digital educational resources designed to support children and young people, particularly those with Special Educational Needs and Disabilities (SEND), Social, Emotional and Mental Health (SEMH) needs, and those working within education and pastoral settings.

Our website allows customers to browse, purchase and download digital resources.

Information We Collect

When you visit or make a purchase through our website, we may collect:

Your name
Email address
Billing information
Purchase history
Device and browser information
IP address
Website usage data collected through cookies and analytics

Payment information is processed securely by our payment providers. We do not store your full payment card details.

How We Use Your Information

We use your information to:

Process and fulfil your orders
Provide access to purchased digital resources
Respond to enquiries and customer support requests
Improve our website and customer experience
Comply with legal and financial obligations
Prevent fraud and protect our business

If you choose to subscribe to marketing communications, we may occasionally send updates about new resources, offers or educational content. You may unsubscribe at any time.

Legal Basis for Processing

We process your personal information where necessary to:

Perform our contract with you when you make a purchase.
Meet our legal obligations.
Pursue our legitimate interests in operating and improving our business.
Obtain your consent where required, such as for marketing communications.

Sharing Your Information

We only share your information where necessary to operate our business. This may include trusted service providers such as:

Wix (website hosting and e-commerce)
Payment processing providers
Website analytics providers
Email marketing providers (if applicable)

These providers process your information securely and only for the services they provide to us.

We do not sell your personal information to third parties.

Our website uses cookies to:

Ensure the website functions correctly.
Remember your preferences.
Analyse website performance and visitor behaviour.
Improve your browsing experience.

Further information can be found in our Cookie Policy.

Data Retention

We retain personal information only for as long as necessary to:

Provide our services.
Meet legal and accounting obligations.
Resolve disputes.
Enforce our agreements.

Your Rights

Under UK data protection law, you have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of your information where appropriate.
Restrict or object to certain processing.
Request a copy of your personal data.
Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details below.

Security

We take reasonable technical and organisational measures to protect your personal information. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Children's Privacy

Our resources are intended for use by parents, carers, schools, practitioners and other adults. Purchases should only be made by individuals aged 18 years or over.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated revision date.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us via the contact form on our website or by email at:

connectionfirstresources@gmail.com