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Refund Policy

Last updated: 14 July 2026

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At Connection First Resources, we are committed to creating high-quality digital educational resources. As all of our products are supplied as digital downloads, our refund policy differs from that of physical goods.

 

Digital Products

All products available through our website are digital files delivered electronically.

Once a digital product has been purchased and access has been provided, it cannot be "returned" in the same way as a physical product.

 

Your Right to Cancel

Under the Consumer Contracts Regulations 2013, consumers normally have a 14-day cooling-off period for online purchases.

However, this right can end for digital content once:

  • you have expressly agreed that the download or access should begin immediately; and

  • you have acknowledged that, by doing so, you lose your statutory right to cancel.

 

By purchasing and accessing our digital products, you agree to immediate delivery and acknowledge that your cancellation rights may no longer apply once the download or access has started.

 

Refunds

Refunds will not normally be provided where:

  • you have changed your mind;

  • you purchased the wrong resource;

  • the resource is no longer required;

  • you expected different content from that described on the product page;

  • you did not read the product description before purchasing;

  • you are unable to use the resource due to software, printer or device issues outside our control.

 

Faulty or Incorrect Products

If you experience any of the following:

  • the file will not download;

  • the file is corrupted;

  • the incorrect product has been supplied;

  • there is a technical issue with the file itself;

please contact us as soon as possible.

Where appropriate, we will:

  • provide a replacement file;

  • correct the issue; or

  • offer a refund where required under applicable consumer law.

 

Need Help?

If you experience any problems accessing your purchase, we are happy to help.

Please contact us via the contact form on our website or by email at:

connectionfirstresources@gmail.com

We aim to respond to enquiries as quickly as possible and will always work with customers to resolve genuine technical issues.

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